How To Return

Not happy with your purchase? Not a problem... Let's sort it out! We're so happy you chose to shop with us, and we'll do what we can to make it right for you.

We recommend checking if your order is eligible for a return by reviewing our full policy, you can click here to access this.

The easiest way to return is via our online portal, and we encourage all customers to choose this method. Here you can either purchase a return label or choose a 'mail' option, meaning you can select your own carrier at your own cost (with the exception of Fedex - parcels from whom we do not accept due to customs clearance issues). 

UK return labels are priced at £5, and International labels at £30* for most items. Due to the high volumetric weight of riding helmets, labels for these items will be charged at £50*.

*These international label rates are conditional on items being packaged economically. Please pack your items tightly using a mailing bag not a box to guarantee this rate. Because DHL bills us on Volumetric weight, if your return arrives larger than necessary we reserve the right to deduct additional fees. 

Please note the following exceptions:

Eskadron rugs cannot be returned via the portal - The rate for these larger items will be higher and is priced based on size and weight. If you need to return a rug or multiple rugs, please send us the dimensions and weight of the parcel and we can advise the cost of the return. 

UK customers please note that Seaver airbags cannot be returned using Royal Mail, please get in touch and we will send you a DHL return label.

*If you choose to return for a store credit or exchage rather than a refund, we are now offering a 10% bonus credit incentive*

To return via our portal using DHL, please follow the steps below:

Step 1. Complete your returns form.

Step 2. Pack your item(s) including the form into a mailing bag, ideally you can use the one we sent to you. Please pack everything tightly ensuring the package is as small as possible to avoid any large item fees. 

Step 3. Head to our RETURNS PORTAL and enter your order number with a ‘#’ preceding it, and your delivery zip code to begin. Next please select the items you wish to return, the forward action you’d like, this will take you to the final step which is to confirm your return and download your DHL return label. Please stick this to the front of your parcel.

If you have any issues during this step, please CONTACT US.

Step 4. Your return is now ready to send! You can either take it to a DHL drop-off point (please CLICK HERE to find your nearest one), or you can call  800-225-5345 to arrange a collection. 

Packages can only be taken to approved DHL locations, if you're unable to find your nearest one using the locator tool, please reach out to us for support. 

Please note: a small minority of locations are not yet accessible to DHL, so unfortunately we cannot guarantee a label can be purchased for every return. If you cannot use it or would prefer not to, then please return your parcel to the following address using another carrier of your choice (excluding Fedex), at your own cost:

Returns - My Breeches

G1a Stephenson

Prestwick Business Park

Prestwick

Newcastle upon Tyne

NE20 9SJ

United Kingdom 

It's best to allow at least 2 weeks for your return to arrive if you are using another carrier than DHL. 

If you are returning from outside of the UK and are not using the returns portal, please pay close attention to the following information regarding customers fees:

Please add this line to the address 'RETURN - no commercial value, My Breeches Ltd.' Please also select 'RETURNED GOODS' on any customs paperwork and make sure the word RETURN is clearly visible on the package. 

All the above helps the parcel to make it's way more quickly through UK customs, so your return is processed faster! 

If this information is not included your return will get held up and there may be a customs duty fee, the balance of which will be deducted from your refund, or invoiced if you've chosen an exchange. 

It’s always best to retain your tracking information as we cannot accept responsibility for returned items lost in transit. 

As always, if there is anything we can do to help, please don’t hesitate to get in touch.