How To Return
Not happy with your purchase? Not a problem... Let's sort it out! We're so happy you chose to shop with us, and we'll do what we can to make it right for you.
Please check your order is eligible for a return by reviewing our full policy, you can click here to access this.
We now invite all our customers to complete their return via our Returns portal* Please click here to access this.
*You are still welcome to return using any other method of your choosing, excluding Fedex.
Returns within the UK are charged at £4 or are free for exchanges.
Returns sent from international destinations (excluding the USA) are charged at £30* This will be either deducted from your final refund or store credit amount, or invoiced if you opt for an exchange.
International customers please note Eskadron rugs cannot be returned via the portal without our approval.
The rate for these larger items will be higher and is priced based on size and weight. If you need to return a rug or multiple rugs, please send us the dimensions and weight of the parcel and we can advise the cost of the return.
For all other items, please follow the steps below:
Step 1. Complete your returns form.
Step 2. Pack your item(s) including the form into a mailing bag, ideally you can use the one we sent to you. Please pack everything tightly ensuring the package is as small as possible to avoid any large item fees.
Step 3. Head to our RETURNS PORTAL and enter your order number with a ‘#’ preceding it, and your delivery zip code to begin. Next please select the items you wish to return, the forward action you’d like, this will take you to the final step which is to confirm your return and download your DHL return label. Please stick this to the front of your parcel.
If you have any issues during this step, please CONTACT US.
Step 4. Your return is now ready to send! You can either take it to a DHL drop-off point (please CLICK HERE to find your nearest one), or you can call 800-225-5345 to arrange a collection.
*Returns must be packaged tightly in a mailing bag NOT box. If items have not been packaged economically, we reserve the right to deduct an additional fee of £30.
Please note: a small minority of locations are not yet accessible to DHL, so unfortunately we cannot guarantee the portal can be used for every return. If you cannot use it or would prefer not to, then please return your parcel to the following address using another carrier of your choice (excluding Fedex), at your own cost:
Returns - My Breeches, G1a Stephenson, Prestwick Business Park, Prestwick, Newcastle upon Tyne, NE20 9SJ, UK
It's best to allow at least 10 working days for your return to arrive back in the UK. We offer a no quibble refund policy on items returned within 14 days of the date of delivery, as we understand delays can happen.
If you are returning from outside of the UK and are not using the returns portal, please pay close attention to the following information regarding customers fees:
Please add this line to the address 'RETURN - no commercial value, My Breeches Ltd.' Please also select 'RETURNED GOODS' and make sure the word RETURN is clearly visible on the package.
All the above helps the parcel to make it's way more quickly through UK customs, so your return is processed faster!
If this information is not included your return will get held up and there may be a customs duty fee, the balance of which will be deducted from your refund, or invoiced if you've chosen an exchange.
It’s always best to retain your tracking information as we cannot expect responsibility for returned items lost in transit.
As always, if there is anything we can do to help, please don’t hesitate to get in touch.