All our parcels are sent with tracking information, this will be sent to you automatically after your parcel has been dispatched. If you can't find this email, please check your junk/spam folder. If you are having issues tracking or receiving your parcel, please contact us as soon as possible. We're here to help!
Please note from Thursday February 22nd we will be sending all UK parcels with Royal Mail and no longer using DHL parcel.
All parcels are shipped via Royal Mail's Tracked 24 service (we recommend allowing 1-2 business days for packages to arrive once dispatch).
Delivery is free on all orders of £40 and above, for orders of less than £40, the delivery cost if £3.99.
Express Shipping RECOMMENDED (via DHL - from approximately 2-4 business days depending on availability) - From $25 USD
Economy Shipping (via Royal Mail - from approximately 10 business days) - From $14 USD
All other International Destinations
Economy Shipping (via Royal Mail - from approximately 10 business days) - From £12. Shipping cost can vary depending on the size/ weight of the package and the shipping locations.
Express Shipping (via DHL Express* - from approximately 3-5 business days) - from £35.
*Please note DHL Express is not possible for certain destinations.
Please note that these are approximate timeframes.
Where Express Worldwide Delivery is selected but some or all items need to be ordered in from our suppliers (this will be stated at the point items are selected, we also recommend that you consult item descriptions for more delivery time information), you may need to allow up to 10 days for your order to come into stock. We will always endeavour to dispatch Express orders as soon as possible.
As equestrians, we know that sometimes life gets a little crazy. If you have a special request like needing your order in a hurry, or wanting it delivered to a hotel, competition or anywhere really on a certain day, that is no problem! Just contact us and we will do our best to help.
All our deliveries are sent tracked and recorded with insurance. Once your parcel has been dispatched, you will be sent the tracking information.
Please note: whilst many items are held in stock for immediate delivery, a lot of our items are also ordered in from Germany. This means that for UK orders delivery can take up to 2 weeks, for the rest of the world please allow 3 - 4 weeks. If this is the case, it will say so in the item description.
Important Information Regarding Customs Fees
Import duty and associated taxes may apply to any order being shipped outside of the UK.
Failure to pay this additional duty or tax will result in your parcel being returned to us. Any parcels which are refused or unclaimed and returned to us, may incur returns postage fees, these will be deducted from your refund.
Please speak to your local Customs Office if you have any queries regarding this. These fees are issued entirely at the discretion of, and are payable to the relevant international customs authority. We do not have any control over this process.
In the event your parcel is showing as delivered in the tracking information, but you have not taken receipt of it, please click here.
Please be advised you must inform us within 5 days if you wish to dispute a delivery scan.