Eskadron Softshell Saddle Pad Platinum 22/23

All our parcels are sent with tracking information, this will be sent to you automatically after your parcel has been dispatched. If you can't find this email, please check your junk/spam folder.

UK - Free Delivery for orders over £40 (£3.99 plus VAT for orders under £40)

All UK parcels are now sent with DPD Next Day, so in stock orders should arrive the following working day, if ordered before 3pm on a working day. Please be advised this is not a guaranteed timeframe.

As an alternative to DPD, we are pleased to also offer shipping via DHL, which is priced at £7.99 plus VAT. Does not include weekends. The cut off for same day sending is 10am.

For our US & European customers we offer three different rates of shipping:

Economy Shipping (via Deutsche Post or Royal Mail - approximately 10 business days) - From £12 GBP/ $14 USD

Premium Shipping (via DPD - approximately 3-6 business days) - From £18 GBP/ $22 USD

Express Shipping (via DHL - approximately 2-5 business days) - From £40 GBP/ $44 USD

We are pleased to offer our other international customers two rates of shipping:

Economy Shipping (via Deutsche Post or Royal Mail - approximately 10 business days) - From £12 GBP/ $14 USD

Express Shipping (via DHL - approximately 2-5 business days) - From £40 GBP/ $44 USD

Please note that these are approximate timeframes.

If you are ordering internationally and have an Addressee Specific Identification number/ Customs ID number it is essential that you include this in the first line of your address so that we can put this on the parcel.  Parcels sent without this information if it is required can be severely delayed, returned to sender or even destroyed by international customs authorities.

EXPRESS Worldwide delivery is available at checkout. Delivery time will depend on your order items and destination country but often around 3 working days

Please note: Where Express Worldwide Delivery is selected but some or all items need to be ordered in from Germany (this will be stated at the point items are added to your basket, we also recommend that you consult item descriptions), you may need to allow up to 10 days for your order to come into stock. We will always endeavour to dispatch Express orders as soon as possible. 

As equestrians, we know that sometimes life gets a little crazy. If you have a special request like needing your order in a hurry, or wanting it delivered to a hotel, competition or anywhere really on a certain day, that is no problem! Just contact us and we will do our best to help.

All our deliveries are sent tracked and recorded with insurance. Once your parcel has been dispatched, you will be sent the tracking information.

If you are having issues tracking or receiving your parcel, please contact us as soon as possible. We're here to help! 

Please note: whilst many items are held in stock for immediate delivery, a lot of our items are also ordered in from Germany. This means that for UK orders delivery can take up to 2 weeks, for the rest of the world please allow 3 - 4 weeks. If this is the case, it will say so in the item description.

Important Information Regarding Customs Fees

Import duty and associated taxes may apply to any order being shipped outside of the UK.

Since the 1st January 2021, if your parcel is being delivered to any EU country, it may be liable for Custom Duty and Local Taxes. These fees are the responsibility of the purchaser.

Failure to pay this additional duty or tax will result in your parcel being returned to us. Any parcels which are refused or unclaimed and returned to us, may incurr returns postage fees, these will be deducted from your refund.

Please speak to your local Customs Office if you have any queries regarding this. These fees are issued entirely at the discretion of, and are payable to the relevant international customs authority. We do not have any control over this process. 

Ensuring Safe Delivery

In the event your parcel is showing as delivered in the tracking information, but you have not taken receipt of it, please click here.